OUR COMMITMENT TOWARDS OUR CLIENTS
The privacy and security of our clients is very important. Therefore, Art Cleaning Services and its associated cleaning service providers are committed to protecting employees and customers’ data and information.
PRIVACY POLICY
Art Cleaning Services is committed to following consistent compliance with the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles related to different private sector organisations.
These details indicate how we comply with the privacy obligations and further collect and manage all the personal data information you provide.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect two types of personal data from the customers: Sensitive and Non-Sensitive.
Non-Sensitive personal information is information like the name, address, e-mail address, etc. Again, we will likely get some of that information working for us.
Sensitive information falls under a specific category of private data and includes different health information about the clients and other types of personal data.
HOW DO WE COLLECT AND KEEP THE PERSONAL INFORMATION?
We may collect personal information directly from the clients unless there is any reason behind it. We may also collect personal information in different forms, including the website of Art Cleaning Services, when you generally respond to such e-mail questionnaires or when you are providing personal information to us by other means, like in-person during direct conversations with the representatives, providing a business card, over the phone and via mail.
We also collect personal data from 3rd parties, that includes:
- Our service providers on business
- Business affiliates
- Our Customers
- Other parties such as employers and persons nominated by you as referees or government agencies
HOW DO WE COLLECT AND HOLD PERSONAL INFORMATION?
There are some reasons why we use personal information on occasions.
They are-
- For providing important work-related data that include workplace health and safety, work rosters and data related to your engagement with Art Cleaning.
- To update the records and also keep the records updated.
- To comply with any law and regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any country’s governmental authority.
Our commitment to this Policy is that it will not intentionally disclose your data to 3td parties, except when we are under a legal obligation.
ARE COOKIES AND IP ADDRESSES USED?
The Art Cleaning Services website uses “cookies” to identify you and your interests and track the Art Cleaning Services website for helping to personalise the browsing experience.
The Cookies are small text stored in the computer that helps us know which browser you use and where you have been on the Art Cleaning Services website and websites you might be linked to using some of the best features. These cookies also help us to know whether you have registered with us and otherwise relate to the current usage of the Art Cleaning Services website as per the prior usage.
If you do not wish to get cookies, you can set up the browser to avoid them. However, a user who does not get the cookie from the Art Cleaning Services website may not access some areas and limit your use. Therefore, while working on the Art Cleaning Services website and diagnosing such potential system problems, we also log on to all IP addresses that access the Art Cleaning Services website.
DIRECT MARKETING
Our team may send direct marketing and information about the website’s services that we consider may be interesting and have potential for promotion. Such communications are sent in various forms like mail, SMS, and e-mail according to applicable marketing laws, such as the SPAM ACT 2003. If you indicate a method of communication, we will follow it wherever practicable to do so. You agree to get direct marketing communications and information from us.
However, at some time, you will opt for not receiving marketing communications from us by contacting us or by using different facilities provided in the marketing communications. In addition, we will ensure that your name is removed from our mailing list.
HOW CAN I ACCESS, CHANGE OR DELETE INFORMATION?
You might get access to the personal information we hold on to by contacting us. We will then contact you for requesting enough information to confirm your identity. Thereafter, we shall do the needful.
SECURITY OF THE DATA
We take careful reasonable steps for ensuring that your personal information is safe from misuse, loss and the different unauthorised access, medication or even disclosure. We might hold that information in both electronic and hard copy form. Only authorised personnel will be provided to have access to such personal information.
Please remember that the internet is not completely protected from anywhere, so any information you provide us online is something you do at your own risk.
LINKS TO THIRD PARTY SITES
The Art Cleaning Services website contain links to third-party websites as a service to our users. We make no such representations or such warranties to the privacy policies of any 3rd party website, and we are not responsible for such privacy policies of any third-party website. We encourage you to give feedback and then understand all the privacy policies of the third parties before you provide any information to them.
CONTACT DETAILS
If you are having queries about personal information, the Privacy Policy or a complaint regarding the treatment of the personal data you have given us, please call us at:1300 511 845. We will maintain all confidentially to solve your requests or complaints if any.